Unit 1 Bullrush Mills, Batley, WF17 8HF

Our manufacturing centre is not open to the public.

Here to help

Christmas Update – Thank you for your valued custom this year! Our offices will be closed between 17th December – 4th January. All enquiries will be responded to when we return back to work on the 4th. Orders can be placed as usual on the website to ensure earlier production when we are back! Have a safe holiday. 

Our dedicated team will assist you as best as we can. As a family business, it is our priority to ensure that each customer has a positive experience with Hugo & Sons. If you have any questions about our products & service, please e-mail us at [email protected]. 

We aim to respond to you within 1-3 working days. 

If you would like to discuss an existing order, please include your order number so we can assist you as quickly as possible. 

 

Frequently Asked Questions

Please read our FAQ before sending us a message.

I haven't heard anything since ordering!

Once the order is placed with us a member of the team will allocate this to production. Once the bed is manufactured (Can take up to 6-7 weeks) we will then allocate this to the couriers. At this point you will receive notification of this from the couriers. Once the bed is allocated to a route, you will be notified 24-48 hours prior to delivery. Don’t panic if you haven’t had any updates – the team is working hard to fulfil your order on time!

What are the delivery charges for orders?

We offer free delivery to the majority of UK. Please have a look at our delivery section for more information in relation to the delivery costs.

Which payment methods are accepted?

You can pay via Credit/Debit card via our secure payment gateway or you can choose to pay Cash on Delivery for added peace of mind.

How long does delivery take?

As all our beds are made per order, we currently aim to manufacture and deliver your bed for 7-12 weeks. If you have any specific requirement for delivery then feel free to call/email us.

What exactly happens after ordering?

Once you place your order with us a member of our team will allocate your bed to production. It will then be manufactured and allocated to the couriers. The couriers will contact you 24/48 hours prior to delivery with the date of delivery.

Can I change my order?

As long as we haven’t started the manufacturing process you are free to change your order. Please check your junk email folders for the Order Confirmation and check that all details are correct.

I haven't received my order confirmation

Please check your Junk/Spam email folders on the email if you haven’t received your order confirmation. If you have input the wrong email address for the order please contact us via Email at [email protected] so we can amend those details and resend the order confirmation.

Send us an email