18/06/2020 – Manufacturing facility open to new orders and deliveries with extended time frames.
To our valued customers,
We as a nation have experienced some incredibly uncertain times. We would like to reassure you that Health and Safety is our top priority at Hugo & Sons. We are doing everything we can to keep our family and your family safe during this period.
Our office is now open with limited staff. If you have queries about any existing orders please email us and we will get back to you as soon as possible. Please give us at least 72 hours to get back to queries.
Unfortunately we have temporarily suspended our samples service until further notice due to reduced staff and an overwhelming amount of sample requests.
All new orders placed from week commencing 15/06 will be made and delivered within 7-12 weeks. We are trying our best to arrange for the beds to be delivered as quickly as possible. However, as we work with a third-party courier service, delivery times have been longer during the pandemic.
Our Preventive Measures
Our manufacturing team is working at different points of the day to complete each part of the manufacturing process.
Our couriers are no longer offering delivery to room of choice. The couriers will leave your product(s) at the front door without entering the premises.
Any employee presenting symptoms of Covid-19 will be asked not to come into work.
We would like to take this opportunity to thank each and every one of you for your support of our business during these unprecedented times.
Stay safe, stay alert, and take care.
Hugo & Sons