15/05/2020 – Manufacturing facility open to new orders and deliveries with extended time frames
To Our Valued Customers,
We as a nation are experiencing incredibly uncertain times. We would like to reassure you that Health and Safety is our top priority at Hugo & Sons. We are doing everything we can to keep ours and your family safe during this period.
Our office has been temporarily closed but new orders will be made and delivered as usual. If you have queries about any existing orders please email us and we will get back to you as soon as possible. Please give us at least 24-48 hours to get back to queries.
Unfortunately we have temporarily suspended our samples service until further notice due to reduced staff and an overwhelming amount of sample requests.
Our Preventive Measures
– Our manufacturing team is working at different points of the day to complete each part of the manufacturing process. This has resulted to an increase time frame for delivery and will take up to 6 weeks to most areas.
– Our couriers are no longer offering delivery to a Room of Choice.
– Any Employee presenting symtoms of Covid-19 will be asked not to come into work.
– The couriers will leave your product(s) at the front door without entering the premises.