Each order is important to us and we value every single customer. We offer free delivery to most areas in the UK. We know you can’t wait to receive your bed, so our teams are working extremely hard to have your beds made and delivered as quickly as possible.
Made to order and delivered within 2-4 weeks*
All products by Hugo & Sons are made as ordered. Therefore, once the payment is completed you will receive an e-mail to confirm the details of your order (it may have slipped into your junk inbox). Your order is then manufactured and deliveries are sent out accordingly. We give all our customers an estimated lead time of 4-8 weeks (UK Mainland only).
Delivery dates will be confirmed with you 24-48 hours prior to delivery via third-party couriers so you do not miss your good night’s sleep! Once the delivery date is confirmed with you, you must ensure someone is present at home to accept the delivery. A re-delivery charge of £50.00 will apply if you are unable to accept the delivery on the set date.
Please note: All deliveries are made to the door only. Please ensure the contact number you provide is valid so the third party couriers can contact you in regards to the delivery. If an invalid number is presented and you miss your delivery, a £50.00 re-delivery charge will be made to the account.
It is the customer’s responsibility to ensure that they have checked this page to see if we deliver to your area. If you place an order with us from an area we do not deliver to, we will have to request a cancellation fee for your made-to-order product. If you are unsure about your area, please e-mail us and we will be happy to help.
Defects with Delivery
Should your purchase be damaged during transit please contact us within 5 days of delivery via email at [email protected] with pictures and your order number so we can rectify the issue and sendt replacement parts. Unfortunately, as our beds are made to order, we are unable to provide refunds on this basis. There will be no further charges for sending out replacements and this does not affect your warranty
We are no longer offering the assembly service or room-of-choice option.
Standard Areas / Delivery
Estimated lead-time of 2 to 4 weeks*.
LL, SA, TA, EX, DT, BH, CT, NR, G, FK, KY, KA, ML, EH, DG, TD
Additional £20 charge
Estimated lead-time of 2-5 weeks.
PL, TR, TQ
Additional £45 charge
Estimated lead-time of 3-7 weeks.
NI / ROI / ISLANDS / AB, DD, IV, KW 1-14, PA 21-38, PH 1-26, 30-41, 49-50
The third party couriers do not offer their delivery services to these areas.
Outside the UK
Unfortunately the third party couriers we use for our deliveries do not offer their delivery services outside the UK.