Delivery – Made to order and Delivered within 7-12 Working Days.
Each and every order placed with us is valued. We want to completely support our customers throughout the whole process and experience with Hugo & Sons. It’s our way to say thank you for your valued custom. Hugo & Sons offer a premium service delivery with every order at no extra charge (UK mainland only†).
Made to order and delivered within 7-12 working days
Christmas/New Years: Our production during this period will be operating as normal but deliveries will commence from 2nd January onwards if your items are not delivered before 24th December.
All mattresses and beds by Hugo & Sons are bespoke to your requirements. Therefore, once the payment is completed you will receive an email to confirm the exact requirements and specifications of your order. At this stage you are still able to make changes to your initial order.
Your order is then produced and deliveries are sent out accordingly. We give all our customer’s an estimated lead time of 7-12 working days (UK Mainland only). Delivery days will be confirmed with you so you don’t miss your good nights sleep! Once the delivery date is confirmed with you, you must ensure someone is present at home to accept the delivery. A re-delivery charge of £50.00 would be applicable if you are unable to accept the delivery on the set date. Please note: All deliveries are made to the door only. Please ensure the contact number you provide is valid so the third party couriers can contact you in regards to the delivery. Unfortunately if an invalid number is presented and you miss your delivery, a £50.00 redelivery charge will be made to the account.
Defects with Delivery
Should your purchase be damaged during transit please contact us within 5 days of delivery via email at [email protected] with pictures and your order number so we can rectify the situation by sending out replacement parts. Unfortunately, as our beds are made to order we are unable to provide refunds on this basis. There will be no further charges for sending out replacements and this does not affect your warranty.
Assembly Service – Unfortunately we no longer offer this service.
Room of choice – £20.00 per bed
These prices are not calculated at the checkout.
Standard Areas / Delivery
Estimated lead-time of 7 to 12 working days*.
LL, SA, TA, EX, DT, BH, CT, NR, G, FK, KY, KA, ML, EH, DG, TD
Additional £20 charge
Plus extended delivery time of upto 3 weeks.
PL, TR, TQ
Additional £45 charge
Plus extended delivery time of upto 3 to 4 weeks
NI / ROI / ISLANDS / AB, DD, IV, KW 1-14, PA 21-38, PH 1-26, 30-41, 49-50
The third party couriers do not offer their delivery services to these areas.
Outside the UK
Unfortunately the third party couriers we use for our deliveries do not offer their delivery services outside the UK.