Delivery – In light of the current events, our delivery time scale has increased to 7-12 weeks. 

Each order is important to us and we value every single customer. We offer free delivery to most areas in the UK. We know you can’t wait to receive your bed, so our teams are working extremely hard to have your beds made and delivered as quickly as possible. 

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Made to order and delivered within 7-12 weeks

Due to the Coronavirus outbreak, we have had to increase our delivery times to 7-12 weeks. 

All mattresses and beds by Hugo & Sons are bespoke to your requirements. Therefore, once the payment is completed you will receive an email to confirm the exact requirements and specifications of your order (it may have slipped into your junk inbox). 

Your order is then manufactured and deliveries are sent out accordingly. We give all our customer’s an estimated lead time of 7-12 weeks (UK Mainland only). Delivery dates will be confirmed with you 24-48 hours prior to delivery so you don’t miss your good nights sleep! Once the delivery date is confirmed with you, you must ensure someone is present at home to accept the delivery. A re-delivery charge of £50.00 will apply if you are unable to accept the delivery on the set date.

Please note: All deliveries are made to the door only. Please ensure the contact number you provide is valid so the third party couriers can contact you in regards to the delivery. If an invalid number is presented and you miss your delivery, a £50.00 re-delivery charge will be made to the account.

Defects with Delivery
Should your purchase be damaged during transit please contact us within 5 days of delivery via email at [email protected] with pictures and your order number so we can rectify the situation by sending out replacement parts. Unfortunately, as our beds are made to order we are unable to provide refunds on this basis. There will be no further charges for sending out replacements and this does not affect your warranty.

Due to the Coronavirus outbreak, we are no longer offering the assembly service or room of choice option. 

Standard Areas / Delivery

Free delivery.
Estimated lead-time of 7 to 12 weeks*.

LL, SA, TA, EX, DT, BH, CT, NR, G, FK, KY, KA, ML, EH, DG, TD

Additional £20 charge
Estimated lead-time of 7-12 weeks.

PL, TR, TQ

Additional £45 charge
Estimated lead-time of 7-12 weeks.

NI / ROI / ISLANDS / AB, DD, IV, KW 1-14, PA 21-38, PH 1-26, 30-41, 49-50

The third party couriers do not offer their delivery services to these areas.

Outside the UK

Unfortunately the third party couriers we use for our deliveries do not offer their delivery services outside the UK.

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